• For new or one-off customers, payment is due upon delivery of images on a preview page. Payment can also be paid at time of booking appointment via the appointment confirmation email.
• For repeat clients, payment is due within 3 days.
• 3rd party invoicing is not accepted. Appointments must be made by the person responsible for payment.
• All payments are due in accordance with the laws set out by the Department Of Business & Trade. For invoiced customers, payment must be received within 30 days and will be considered late after 31 days. If payment is not received within 45 days of appointment, a Court Claim with The Home Office will be filed and an additional £100 will be assessed.

Yes. Frank has public liability and indemnity insurance as well as drone insurance as required by CAA EC 785/2004. Copies of insurance policies are available upon request.

No. Frank does not subcontract work to freelance photographers, and Frank is the photographer who will arrive to photograph your property. Frank also performs all photo editing as well.

Travel is included however, the £100 photo package only applies to properties located with central London as depicted in our area of coverage map.

Yes. Frank is willing and able to travel to East Sussex, West Sussex, Wiltshire, southwest Surry, southeast Kent, Essex, Bedfordshire, or anywhere within the United Kingdom. Contact Frank for quote.

Images may be used for life of the listing or for the subsequent re-listing of the same property. Images may also be used for self-promotion on a company or agent website. London Estate Photography and photographer Frank Biganski also retains all rights to use images for self-promotion unless otherwise agreed to in writing. If Frank uses a customer’s images on this website, no reference to property address or location will be publicised. Please read Terms & Conditions for complete details.

No, Frank does not assist with staging. It’s a common misnomer that property photographers know how to stage a property, but Frank is not trained or certified in home staging. Staging is the responsibility of the property owner or estate agent and properties must be ready to photograph upon the photographer’s arrival. Please download a copy of Frank’s Photoshoot Preparedness Guide for helpful staging tips.

At no additional charge, Frank will pick up keys from your office or KeyNest location if the location is within 1km of subject property. Otherwise, the homeowner, tenant, estate agent, or assistant will have to provide access.

Dark cloudy days never affect the quality of the interior images. However, Frank’s expensive camera equipment is not waterproof so all exterior images are taken at photographer’s discretion. If it’s raining or drizzling, garden shots will only be taken from inside the property and not from the far back end of the garden. Exterior front images can only be taken if it’s not raining however, Frank is more than willing to edit images taken by the customer or agent at no additional charge.

No, Frank does not charge VAT and that saves our customers an average of £25 to £45 when compared to our competition. As a sole trader, Frank’s annual turnover does not exceed HMRC’s threshold so VAT is not required to be paid or collected.

Frank had his Pfizer jabs April 2021 and his booster jabs November 2021, November 2022, and December 2023. Frank is still prepared to wear an N95 face mask during the photoshoot if requested for any reason.

No. Frank is only available to photograph residential and commercial properties, but Frank recommends John Clark for APHP-Approved headshots and Ami Robertson or Owen Billcliffe for weddings and special events. Frank’s not affiliated with any of these folks – he simply loves their work! 😉