• Payment is appreciated upon delivery of images and is due within 14 days.
• New customers will be required to make payment before downloading images.
• A Court Claim with The Home Office will be filed for payments not received within 60 days and an additional £100 will be assessed.

Yes. Frank has public liability and indemnity insurance as well as drone insurance as required by CAA EC 785/2004. Copies of insurance policies are available upon request.

No. Frank does not subcontract work to freelance photographers, and Frank is the photographer who will arrive to photograph your property. Frank also performs all photo editing as well.

Travel is basically included within the M25 but locations further than 10km/6 miles from London Bridge are required to minimally purchase the £75 photo package and appointments must begin on or after 10.30am. In part, some of these areas include Crystal Palace, Streatham, Gipsy Hill, Croydon, Tooting, Morden, Wimbledon, Twickenham, Richmond, Kingston upon Thames, Worcester Park, Chessington, Hampton, Acton, Ealing, Wembley, Brent Cross, Finchley, Wood Green, South Tottenham, Wanstead, Newbury Park, and Romford. Please see our travel area map or contact Frank with questions.

Yes. Frank is willing and able to travel to East Sussex, West Sussex, Wiltshire, southwest Surry, southeast Kent, Essex, Bedfordshire, or anywhere within the United Kingdom for an additional fee. One hour’s travel time is included with every photo package; each additional hour is billed at £25 per half-hour plus the cost for train fare.

Images may be used for life of the listing or for the subsequent re-listing of the same property. Images may also be used for self-promotion on a company or agent website. London Estate Photography and photographer Frank J. Biganski also retains all rights to use images for self-promotion however, no reference to property address or location will be publicised. Please read Terms & Conditions for complete details.

Due to liability insurance guidelines, Frank cannot help with staging as staging is the responsibility of the property owner or estate agent. Properties must be ready to photograph upon the photographer’s arrival. Please download a copy of our free Photoshoot Preparedness Guide for helpful tips.

At no additional charge, Frank can pick up keys from your office if your office is located within 1.5km from subject property. Otherwise, the homeowner, tenant, estate agent, or assistant will have to provide access.

Dark cloudy days never affect the quality of the interior images. However, Frank’s £3,000 camera equipment is not waterproof so all exterior images are taken at photographer’s discretion. If it’s raining or drizzling, garden shots will only be taken from inside the property and not from the far back end of the garden. Exterior front images can only be taken if it’s not raining however, Frank is more than willing to edit images taken by the customer or agent at no additional charge.

No, Frank does not charge VAT. As a sole trader, Frank’s annual turnover does not exceed HMRC’s threshold so VAT is not required to be paid or collected.

Frank had his Pfizer jabs April 2021 and his booster jabs November 2021, November 2022, and December 2023. Frank is still prepared to wear an N95 face mask during the photoshoot if requested.

No. Frank is only available to photograph residential and commercial properties, but Frank recommends Nikolay Mirchev for creative portraiture and John Clark for APHP-Approved headshots.  For weddings and special events, Frank loves the work of Ami Robertson, Owen Billcliffe or Shane Mitchell. Frank’s not affiliated with any of these folks – he simply loves their work.